Social Media Community Manager- US based – J/PR

Remote
Full-time
J/PR

Who are we?

J/PR is a global communications firm specializing in public relations, content creation, and social media. We work with some of the best hotels, resorts and lifestyle brands in the world, including Relais & Chateaux, Vail Resorts Hospitality and Hilton Luxury Brands to name a few. You can see our current client list here.  Being a part of this international powerhouse agency will connect you to a roster of distinguished hotels, resorts, restaurants, real estate projects, and destinations across the globe, elevating your career (and your frequent flier status). We tell compelling original stories to connect brands to their target audiences. We’re passionate, professional, and purpose-driven. We’re dedicated to our work, the agency, our clients, and each other.

Forbes said “There are the Women Deciding Where You’re Traveling,” and Inc. Magazine featured J/PR in an article titled, “How Two Millennial-ish Women Built a PR Powerhouse.” This is in addition to numerous awards like PR News Best Places to Work, New York Observer PR Power 5 for five years in a row, The PR Net 100, Forbes Five Star Agency, PR Couture Spotlight Agency of the Year, and Crain’s Best Places to Work (to name a few).

At J/PR, we’re incredibly intentional about our company culture, and we whole-heartedly  believe in a work-life blend, where you’ll be empowered to continue learning and growing through travel, mentorship, training and retreats, along with a connected company culture.

Who are you?

Creative, collaborative, motivated. Social media is a community you love to be a part of and you keep your finger on the pulse of the ever changing social landscape. You are a “people person” and enjoy engaging with a social community as well as providing excellent customer service to the online community. You strive to be your best, and thrive on team spirit. You’re driven, solution-oriented and always ready to learn. If this sounds like you, then please read on!

The Role

As a Social Media Community Manager, you have a passion for eye-catching content with a well crafted message. You are eager to grow and be a force in achieving client goals through tactical social initiatives. As a key member of the social team, you’ll play an essential role supporting and managing social media communities across multiple client accounts by interacting with each brand’s handles daily, replying and engaging within messages, reviews, comments, and check-ins. On core social accounts, you’ll assist with drafting weekly and monthly updates and reports for clients, managing social communities, and keeping close track of client requests and needs.

Duties and Responsibilities 

Community Management

  • Own community management and the brand voice for multiple Instagram and Facebook accounts
  • Monitor, reply and engaging within messages, reviews, comments, geo-tags/photo tags and check-ins across the social media channels on a daily basis (Mon-Friday, standard business hours)
  • Proactively engage with relevant accounts to help drive followership and growth via client channels
  • Find UGC (user generated content) and support request efforts
  • Execute proactive community management efforts as directed by account lead, learning and growing knowledge of successful tactics leading to follower growth
  • Flag any thematic feedback or trends you see from the communities that you’re managing to the account lead

Other

  • Demonstrate attention to detail, while being able to prioritize and multitask
  • Stay on top of the latest trends in Social Media
  • Ability to perform other tasks, duties or projects as required

Experience

  • Social media internship experience preferred
  • Proven skills in utilizing the following platforms: Facebook, Instagram, Twitter and/or TikTok
  • Content creation capabilities preferred: video, photography & graphics, shot lists, props, storylines

Requirements

  • Computer skills, including knowledge of Google Docs/Sheets/Drive or Microsoft Office Suite
  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Excellent organizational skills
  • Must be able to identify and resolve problems in a timely manner
  • Basic understanding of Instagram, Facebook, and Twitter
  • Foundational understanding of influencer engagement
  • Ability to learn Facebook Business Manager

Benefits

J/PR offers a competitive benefits package, inclusive of but not limited to:

  • Hotel Trade
  • Birthday PTO
  • Accrued PTO
  • Monthly Cell Phone Stipend
  • 401K
  • Medical, Dental, Vision, Pet Insurance

If the above description sounds like you and fits your background, apply here to join the J/PR team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
J/PR strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

J/PR recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. J/PR may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.

To apply for this job, please visit https://jpr.applytojob.com/ or email your details to hr@jpublicrelations.com.

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