Adventure Guide, Adventures by Disney – The Walt Disney Company

The Walt Disney Company
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with ABD, LLC, which is part of a business we call NatGeo Expeditions. ABD, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

You will report to the Sr. Manager Operations, Adventure Guides, Talent & Trip Services

Responsibilities/You Will

  • Provide a seamless and hassle-free “uniquely Disney” experience for our Guests while engaging them with information pertaining to the destination

  • Ensure implementation of trip logistics occur, including transportation, entertainment, luggage porterage, meals, hotel accommodations and excursions, including any special requests by Guests (meal reservations, in-room amenities, and dietary meal requests, etc.)

  • Capable of conducting self-led research, writing related storylines and speaking points, and bringing destination to life through vivid storytelling

  • Act as a liaison between Guests and vendors to ensure Guest satisfaction (e.g., prompt luggage arrival, room requests are met, dietary needs are considered, excursion concerns are addressed)

  • Communicate daily itinerary to all Guests; work with management to create and facilitate changes to trip itineraries, as needed

  • Manage group dynamics and focus on building connections between everyone on the trip

  • Ensure the tour remains on schedule

  • Manage Guest emergencies and crisis situations as needed with support of management, while always maintaining the highest regard for safety; administer basic first aid as needed

  • Make decisions regarding Guest Recovery in accordance with established guidelines; communicate issues and solutions with management as appropriate and/or required

  • Manage allotted budget for each trip, follow proper cash handling procedures, and pay gratuities to vendors as needed

  • Use good judgment and make decisions based on understanding of goals and operating guidelines

  • Perform administrative type functions including but not limited to managing supplies, finalizing digital trip documents and Guest collateral, facilitating vendor relationships, completing trip reports, etc.

  • Meet all designated deadlines (e.g., incident reports, trip reports, trip budgets, etc.)

  • Assigned duties as needed

Basic Qualifications/You Will Have

  • Ability to demonstrate cultural awareness and sensitivity in domestic and global destinations

  • Ability to demonstrate passion for travel and adventure

  • Proven guest-facing work experience in the travel, tourism or hospitality industries and/or in a service-oriented position

  • Must be fully available for work during peak season extending from June through  August; must be available to attend new hire orientation before leading trips

  • Strong understanding and ability to manage travel-related challenges (transportation, ground/air travel, exchanging currency, language translation, etc.)

  • Ability to represent the Company with minimal supervision

  • Willingness to travel and be away from home base for long periods of time

  • Ability to work flexible hours while on trips to include early mornings, late evenings, weekends, and holidays

  • Ability and desire to actively participate in itinerary-based activities to include, but not limited to surfing, horseback riding, hiking, biking, zip lining, kayaking, whitewater rafting, swimming, snorkeling, and Junior Adventurer activities.

  • Participate in daily dining opportunities with guests offering pre-arranged menus

  • Ability to carry a backpack weighing up to 30 lbs. for 4 consecutive hours

  • Ability to move, pull, lift and/or carry 50 lb. bags, cases and/or luggage with or without assistance, throughout duration of each trip

  • Ability to stand and/or walk for long periods of time

  • Possess a valid passport and renew as needed (Adventure Guide is responsible for all costs associated with obtaining/renewing a passport); obtaining appropriate visa(s) as needed

  • Ability to facilitate a seamless, personalized, fun, and magical experience filled with storytelling, discovery, and Disney-quality entertainment

  • Proven comfort level when speaking in front of groups up to 44 people, including use of a microphone

  • Demonstrated strong guest service skills and passion for interacting and engaging adults and children from all around the world

  • Ability to seek out Guest contact and enjoy being outgoing with people, enthusiastic, self-motivated, and form connections with Guests

  • Must be pro-active and able to spontaneously entertain children and adults in the absence of planned activities

  • Proven problem-solving and decision-making experience with ability to professionally manage emergency/travel situations with support of Operations team

  • Ability to operate electronic equipment including smart phones, laptops and projectors

  • Exceptional verbal and written presentation and communication skills

  • Impeccable organizational and time-management skills

  • Promotes teamwork

Preferred Qualifications

  • Industry guiding experience with location-specific knowledge that aligns to the AbD domestic locations and/or National Parks

  • Experience in a guest facing-role with knowledge of guest relations and conflict resolution

  • Multi-lingual

  • Knowledge of software applications including Microsoft Outlook, Word, Excel

  • Familiarity with Apple applications and products (iPhone, MacBook)

  • Experience working with special needs Guests

Required Education

  • High School degree or equivalent

Preferred Education

  • Bachelor’s degree

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